Help & FAQs

TRUST & SAFETY

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a [company name] certified cleaner

All of our Trustworthy Cleaning Professionals are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a My North shore Cleaning certified cleaner.

We have three levels of security in place.

  • First off our booking page is protected by extended validation SSL.
  • Secondly, our booking form has it’s own layer of 256 bit security.
  • Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol.

In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).

Rest assured we take security very very seriously.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

PRICING & POLICIES

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

MANAGE YOUR ACCOUNT

You can submit a password change request on the customer login page at #

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

You can submit a password change request on the customer login page at #

Log into your account at # and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

GETTING STARTED

The cost of house cleaning in Glenwood Landing depends on several factors, including the size of your home, the type of cleaning you require such as deep cleaning or standard cleaning, and the frequency of service and number of bedrooms and baths. For example, a one-time deep cleaning for a large home will be priced differently than recurring weekly or bi-weekly standard cleaning sessions.

To get an accurate quote, feel free to contact us by phone or fill out our online booking page and get your pricing immediately.

Visit our booking Page for more details or call us today to discuss your budget and how we can make your space shine. Quality cleaning doesn’t have to break the bank!

Yes! Our house cleaning services are proudly available to residents of Glenwood Landing, New York, and the surrounding North Shore communities. As a locally owned and operated business, we are dedicated to providing high-quality cleaning solutions to our neighbors.

Our service area includes not only Glenwood Landing but also nearby towns and neighborhoods in Nassau County and parts of Long Island. Whether you’re in Glen Head, Roslyn, Sea Cliff, or Oyster Bay, we’re here to make your home sparkle. If you’re unsure whether we cover your location, simply reach out to us for confirmation.

Don’t hesitate to contact us by phone or through our online booking form to verify whether your home falls within our service area. We’re always happy to accommodate and expand our reach whenever possible. Call us today to find out if we can bring our expert cleaning services to your doorstep!

Yes, you can request special tasks or extras as part of our house cleaning services!

In addition to standard cleaning tasks like vacuuming, dusting, and bathroom cleaning, you can add specialized services such as:

  • Cleaning inside the fridge
  • Cleaning inside the oven
  • Washing interior windows
  • Organizing closets or pantries
  • Other specific requests tailored to your needs

Adding these extras is simple!

Standard cleaning covers everything needed to keep your home or apartment spotless, including vacuuming floors, cleaning bathrooms, kitchens, living rooms, and dusting surfaces.

We also offer additional services like cleaning inside the fridge and oven, which you can easily add when booking your service. Whether you need a quick tidy-up or extra deep-cleaning options, our professional team has you covered.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link [login link]

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link #

Yes, we provide all the necessary cleaning supplies, products, and equipment to ensure your home or apartment is cleaned thoroughly and efficiently. From eco-friendly cleaning solutions to top-quality tools, we bring everything needed to get the job done.

If you have specific preferences or require particular products for certain surfaces or areas, let us know in advance. We’re happy to accommodate special requests to ensure your satisfaction.